Here are some answers to frequently asked questions. If you can not find what you are looking for, contact us at any time by e-mail.
We look forward to the feedback and are happy to help!
Copyright and Brand
Am I allowed to upload images from this page (e.g. Facebook, Pinterest, Tumblr, Google…)?
Per law it is not allowed to use and upload pictures without a personal permission. This also applies to non-commercial sites (e.g. blogs, Facebook pages) and uses, because these are always a free accessible publication! But we are always happy, if someone likes our work. We always like to support exciting content and we are sure, that we will find a solution in consultation. If necessary, we also provide more material. Just send us an email!
Am I allowed to link to the page via URL? Linking and sharing is permitted, of course. Naming the author and a clear link to the original source is always required, because this is the only way to help all the involved artists!
Am I allowed to rework your designs?
That´s a clear “No”. Don´t be disrespectul on other people´s intellectual property and work. On all designs we reseserve all rights of ownership/ copyright, because this is what we make our living from. It is expressly forbidden to imitate, to copy or modify them.
Am I allowed to modify Lenora products and resell them? Generally, a use for commercial purposes is not allowed. All creations are not allowed to be altered or copied without permission. A resell of any product is just allowed if the item is in original state and labeled with an appropriate identification of the brand.
Products and Items
I did not find what I was looking for. Are there any more products? Then just contact us by e-mail and let us do something custom made for you! So we can refer to all your wishes and requirements individually.
Would you reproduce a product which is shown here?
No, if it is marked as “unique”. But we would gladly create something new referring to the style for you! Collection pieces in our shop can be reproduced at any time.
I have made an own design. Would you sew it for me as custom order? All your ideas and wishes can be integrated into the concept during the design process of a custom creation.
Can I get a pattern?
You can find some patterns in our DIY-category.
Where are the patterns from? All patterns are self-developed.
Can I buy a fabric, which has been used for a costume? We sell exclusively finished clothing, no ingredients and fabrics. Unfortunately, we can not give you any sources for materials.
Prices and Payment
How a price is calculated?
The price of a product includes several complex components. The development of clothing, in particular, is the most expensive part. These costs can only be distributed over several parts in the case of a larger production/ collection. It includes processes of designing, material concepts and making all the patterns. In addition, there are fixed costs e.g. for the use of machines, rent and fees, which are included in the pricing. Furthermore there are the direct material and production costs, as well as any taxes (such as VAT). In general, the more time ormore material required for a product, the higher the price in the end.
When do I have to pay? As soon as you order in the shop, you should transfer the indicated amount to our account (prepayment). We will ship the products only when the amount is received by us.
Where do you ship to? We ship worldwide. The shipping costs depend on your location. For deliveries outside the EU, additional costs may e.g. due to customs duties.
How long is the shipping time? The delivery time is always stated in the item description and depends on your location. Products we have in stock are usually shipped within 3-4 business days within Germany. Variable products where you choose e.g. your size and color will be made on your order. The production can take 3-4 weeks depending on the order situation. Please order in good time before your desired date!
What if I do not like the costume or it does not fit? According to the revocation law, which you can find in detail in the Terms and Conditions, you can return each product to us within 14 days and cancel your order within the EU and if it´s not a custom made product.
If you are ordering from outer the EU, please contact us via mail, if something is wrong. Per law we don´t accept cancellations from outer the EU, bu we will gladly find a solution!
Can I apply for an internship?
Unfortunately there is no capacity to supervise an intern.
Can I apply as employee? Job offers are published on our official website. Speculative applications can be send per mail to: firstname.lastname@example.org
Where can I find all news? Is there a newsletter? All current information can be found on the Facebook page and at the official website. A newsletter is currently not available, but you can subscribe to the blog at Lenora Costumes.
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Wegen der aktuellen Lage durch den Corona-Virus kann es sein, dass ein Versand in andere Länder gerade nicht möglich ist. Bitte fragt im Zweifelsfall einfach nach! Der Versand innerhalb Deutschlands und viele Teile der EU ist aktuell noch nicht betroffen.
ENG: Due to the correct location by Corona, it may not be possible to ship to your country. If in doubt, please just ask! The shipping status of Germany and many parts of the EU is currently not affected.